Quality is at the heart of everything we do, from the technical features we (sometimes literally) weave into our products, to the people we work with and relationships we build.
If you have an idea or if something's not right – we want to know! Our stores and Guest Education Centre are in constant communication with support channels and are the eyes and ears of what's going on with our product. So come and talk to someone at your store, contact the GEC or leave your feedback for us online.
We have more information about making a return on our faq page.
lululemon apparel is only available in our stores and showrooms, on our website and a small number of strategic partners.
Because our products are made for humans, by humans, sometimes products don't quite turn out the way we imagined. If we made too much or we have products with visual or minor functional defects, we make them available through our factory outlets and the occasional warehouse sale. For products that just don't make the grade (i.e. the function is compromised) we work with deBrand to reuse and recycle the product.
If you're buying from anyone else (overstock sales, resellers, etc.) it's probably not the real thing.