Key Leader

Reference #: 007757

Location: Canberra , Australian Capital Territory , Australia

Job Family Group: Store Operations

lululemon athletica
Founded in 1998 in beautiful Vancouver, BC lululemon athletica creates components to live longer, healthier more fun lives.  In Australia the first store opened in 2005.  We now have over 28 locations across Australia and New Zealand.


key leader
The Key Leader plays a key role in the Store Leadership Team. They are responsible for supervising the retail floor, taking initiative, delegating tasks, providing “in the moment” feedback and coaching to the team, following up on outstanding issues and is a star “go to” person. Under the supervision and direction of the Store Manager, the position assists in any leadership duties that arise, thereby working directly with the Store Manager & Assistant Manager, as well as directly supervising the community leader and educators in the stores. The Key Leader also works closely with the Store Leadership Team in supporting the general store operations functions.


a day in the life of a key leader
The key objective of the position is to ensure that the retail store runs effectively in the absence of the Manager or Assistant Manager.
In this position you will be responsible for:
+ Assisting in the key aspects of store operations and in ensuring the successful delivery of the lululemon athletica culture, philosophy, values, and vision of raising the overall level of health in our communities
+ Encourages and energizes staff, and assists in evolving in-store functions and flow
+ Directly supervises the Educator - Community Leader and other Educators when managing the floor
+ Unpack boxes for inventory as required. Boxes can weigh 5 – 20kgs
+ Under the direction of the Store and Assistant Manager, performs and completes other additional projects, duties and assignments as required and/or request
+ Responsible for the daily opening and closing of the business, managing daily goal and schedule needs
+ Ensures that the floor is merchandised with education in mind and reflects best practices within the merchandise modules
+ Takes full responsibility and accountability for their lives and results through meaningful and measurable goals that support in achieving their vision
+ Develops people through vision and goals, straight talk and intentional listening


self-development/learning (the Growth):
+ The Key Leader is fully enrolled and is an advocate for the culture of lululemon athletica and the tools available for personal growth and development such as the library, Brian Tracy CDs, and goal coaching. They understand these tools and work to enroll the rest of the team in them.
+ They also proactively acquire knowledge / education regarding general company information, news bulletins, store policies, processes, quality control, new garments/styles, guest feedback/experiences, and staff information by consistently reviewing internal resources.


the finer print
+ Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activities required. We expect you as part of the Leadership Team to be enrolled in and participating in weekly fitness activities in and out of the store with the team
+ Passionate about the lululemon athletica retail floor and product movement
+ Strong sense of personal style and athletically minded
+ Extraordinary proven leadership capabilities
+ Entrepreneurship – demonstrates personal responsibility, integrity and communication
+ Ability to inspire a team – Leaders create a future that wouldn’t have existed otherwise
+ Take full responsibility and accountability for their lives and results – Live a life they love
+ Integrity – Do what they say they will do, by when they say they will do it
+ Open to giving & receiving feedback – they feel there is always more to learn and have a willingness to admit failures
+ Excellent team player – always in the game right along with their people
+ Ability to manage projects and delegate by putting people on the right seat of the bus
+ Excellent decision making and problem resolution skills
+ Upbeat, optimistic, passionate, friendly and authentic
+ Personally responsible and dependable
+ Innovative and insightful around their responsibilities and how they can improve
+ Excellent interpersonal and written communication skills
+ Extraordinary guest interaction, strong organisational and time management skills
+ One year’s work experience in retail sales - preferred
+ Completion of post-secondary education – preferred
+ General computer knowledge


a key leader’s working week (the hours):
The Key Leader role is full time and works on average of 30 to 38 hours per week. Time is spent supervising and educating on the retail floor; at least one day per week is a weekend day/night.

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