Contact Us

We're looking forward to supporting you. Before connecting with us, check our COVID-19 FAQ page as your question may be answered there.


Guest Education Centre

Have a burning question not covered by our FAQ? The GEC is here to help.

Live Chat


Phone: 1.877.263.9300
Phone: 1.604.215.9300
Text: 1.877.263.9300

5am – 9pm PT weekdays
6am – 6pm PT Saturdays
6am – 6pm PT Sundays

1380 Burrard Street, Suite 200
Vancouver, BC
V6Z 2H3

Virtual Shopping

Book a complimentary video chat appointment with one of our educators and let us help you find the gear that’s right for you.

Schedule a complimentary appointment here

6am – 8pm PST weekdays
6am – 6pm PST Saturdays
6am – 6pm PST Sundays

Store Support Centre

Our Store Support Centre (SSC) is home to everyone from business operations to community relations.

Contact the SSC at:
1818 Cornwall Avenue
Vancouver, BC
V6J 1C7

phone: 1.604.732.6124
fax: 1.604.874.6124

Press Inquiries

Members of the media can email our Public Relations Department.

Strategic Sales

Please email us or call 1.877.263.9300.

You can also read more about our Strategic Sales program here.