Contact Us

We're looking forward to supporting you. Before connecting with us, check our FAQ page as your question may be answered there.

For our International Guest Education Centres, select your region from the following list to be redirected to their contact us page:
Asia PacificAustralia/New ZealandEurope.


Guest Education Centre

Have a burning question not covered by our self-service options? The GEC is here to help.

Live Chat

Phone: 1.877.263.9300
Phone: 1.604.215.9300

We're moving through an exciting system change that will help us better support you. While updates occur behind the scenes, you’ll experience longer wait and response times connecting with us through Live Chat, phones and emails. Please know that we’re grateful for your patience during this time.

As our Educators adapt to these new changes, we've adjusted our GEC hours of operations:

6am – 9pm PT weekdays
7am – 6pm PT Saturdays
7am – 6pm PT Sundays

1380 Burrard Street, Suite 200
Vancouver, BC
V6Z 2H3



Virtual Shopping

Video chat with one of our team members within minutes by clicking ‘Video Chat Now’ here.

If off-camera is more your style, text us and let us help you find the gear that’s right for you:

iMessage us (only available on an iOS device)
Text: 1 (877) 263-9300

5am – 8pm PT weekdays
6am – 6pm PT Saturdays
6am – 6pm PT Sundays

Store Support Centre

Our Store Support Centre (SSC) is home to everyone from business operations to community relations.

Contact the SSC at:
1818 Cornwall Avenue
Vancouver, BC
V6J 1C7

phone: 1.604.732.6124
fax: 1.604.874.6124

Press Inquiries

Members of the media can email our Public Relations Department.

Strategic Sales

Please email us or call 1.877.263.9300.

You can also read more about our Strategic Sales program here.