Contact Us

Welcome. We value your thoughts and the time you’re taking to connect with us. One of our values is inclusion and we invite you as a member of our community to act with humanity, respect and empathy for everyone. We don’t tolerate racism, discrimination, harassment, or hate. You can learn more HERE.

Before connecting with us, check our self-service options below and our FAQ page, as your question may be answered there.

 To learn more about our free online return policy, click HERE. To complete a return or exchange in store, find your closest store location HERE. Please note that we cannot set up online exchanges at the GEC.

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Setting Up A Return

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Guest Education Centre

Due to higher than normal volume, our wait and response times will be longer than normal through live chat, phone, and email. Before connecting with us, be sure to check our self-service options or FAQ page, as your questions may be answered there.

For non-urgent inquiries, feel free to email us at and we’ll get back to you within 3-5 business days. Have a time-sensitive question? Check out our live chat to connect with an Educator. 

Email Us

Live Chat

Phone: 1.877.263.9300
Phone: 1.604.215.9300

5am – 9pm PT weekdays
6am – 6pm PT Saturdays
6am – 6pm PT Sundays

For our International Guest Education Centres, select your region from the following list to be redirected to their contact us page: ASIA PACIFIC; AUSTRALIA/NEW ZEALAND; EUROPE.

Virtual Shopping

Need help with placing an order, product recommendations, or personal shopping? Video chat with one of our team members within minutes by clicking ‘Video Chat Now’ button here.

If off-camera is more your style, text us and let us help you find the gear that’s right for you:

iMessage us (only available on an iOS device)
Text or call us 1.877.263.9300

5am – 8pm PT weekdays
6am – 6pm PT Saturdays
6am – 6pm PT Sundays

For help with an existing order, including shipping questions and returns, you’ll need to speak with an Educator at our Guest Education Centre (GEC). To view our GEC hours of operation, check out the Guest Education Centre info box on this page.

Store Support Centre

Our Store Support Centre (SSC) is home to everyone from business operations to community relations.

Contact the SSC at:
1818 Cornwall Avenue
Vancouver, BC
V6J 1C7

phone: 1.604.732.6124
fax: 1.604.874.6124

Press Inquiries

Members of the media can email our Public Relations Department.

Strategic Sales

Please email us or call 1.877.263.9300.

You can also read more about our Strategic Sales program here.