FAQ

• To use your discount online, you’ll need a lululemon account—create one here. Confirm you’re signed into your account before adding items to your cart.

• We recommend using Google Chrome as your web browser, clearing cache and cookies, and pasting the URL from the email we sent you into the address bar.

• If you’re using our lululemon app, check that you’re using the latest version.

• Double check that you've followed the terms and conditions of the discount (and make sure your cart doesn't have any of the excluded items listed in the email). 

• Please note our discount won’t apply if combined with other codes, if you go over the limit, or have any excluded items in your cart.

We’d love to keep you in the loop. To be the first to know of exciting updates, make sure you're signed up for our email notifications here.

If you received an additional email, this is a reminder to use your discount if you haven’t already. This is a one-time use discount.

Your gear should never get in the way and that’s why we offer hemming at all our store locations—no tags or receipt required. To learn more about our complimentary hemming service, head HERE.

Buy Online, Pick Up at Store orders are available at select locations. Learn more about our buy online, pick up at store option HERE. For more information on store and online services, check out our SERVICES.

We accept cash at our stores (along with other forms of payment shared HERE). For guests shopping online, we now offer interest-free payment plans with Afterpay across North America and Klarna in all US stores. Learn more about pacing your payments with Afterpay HERE.

Visit the website or app and select the gear you want (including size and colour). On the website, under "Add to Bag", click on "Check All Store Inventory" to see if it's available near you. On the app, you'll see the option to "Pick up today" if it's available close by.

You can stay connected to everything happening at your local store and in the community, including Ambassador events, local run clubs, and more by subscribing to our newsletter HERE. You can also visit your local store to learn more about what’s coming up—find your closest location HERE. 

At the moment, our Lincoln Park location is the only store with reopened studios. You can learn more HERE.

The wellbeing of our guests, teams, and communities remains our top priority. We're asking all guests in areas with a mask mandate to wear one (as stated by local mandates). Don't have a mask with you? We've got you covered.

For alternative ways to shop with us, visit our SERVICES SPACE. Prefer shopping from home? You’ll find our latest gear online—and as always, standard shipping is on us. Our Guest Education Centre and digital teams are looking forward to supporting you with any questions about orders or returns. 

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to the Guest Education Centre (GEC) during operating hours within 60 minutes of placing an order. To view our GEC hours of operation, click HERE.  

Due to high volume, our wait and response times are longer than normal through live chat, phone, and email. You may not be able to reach us within the cancellation window.

Can’t cancel? Don’t sweat it—you can set up a free online return HERE once your order has been received. To review your Order Status, click HERE. 

Once your order ships, we’ll email your tracking information so you can follow along. To review your order or return status, click HERE.

Once your order ships, we'll email your tracking information so you can follow along. For more details on our shipping fees and timelines, click HERE.

Our Guest Education Center (GEC) is here to help, connect with us by visiting our Contact Us page HERE. Please provide your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.

Need help remembering a purchase you made? We've got you covered. Our guest profile system links your in-store and online profiles together, so your purchase history lives in one place.

To view your purchase history, sign into your account online by heading over to the website HERE and check out the “My Closet” section of your profile. Keep in mind that an email address is required for all guest profiles, and it must be the same email address used in store. 

Having troubles? Our teams can help. Reach out to the GEC by visiting our Contact Us page HERE.

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through FedEx. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Our teams can help if you have any pressing questions—reach out to the GEC by visiting our Contact Us page HERE.

You may experience delays with carriers, Canada Post and FedEx, beyond our control. Keep an eye on your tracking to follow your order’s progress. We want to ensure you receive your gear—if an item is out of stock in our warehouse, we’ll ship it from another warehouse, store location, or from multiple locations. For more information, visit our website by clicking HERE.

You can sign up to receive in-stock notifications to know if and when the items you’re looking for are back in stock. To use the Back in Stock feature, log into your lululemon account or create a new one (if you don’t have one already). Find the item that’s out of stock and choose the colour and size you’re looking for. After clicking “notify me,” you’ll receive a confirmation that you’re signed up via email. 

We’re grateful every day for those who serve our country and keep us safe and healthy. In honour of your support, we offer 15% off to verified Military members and First Responders in North America. Your 15% off applies on purchases online and in-store, and is valid on lululemon gear only for yourself. For more information on our Military and First Responder offer and to verify before you shop online or in-store, visit HERE.

Once verified, sign in to your lululemon account using our website or app (iOS). Make sure you’re using the same account you used to get verified. We’ll apply your 15% off automatically at checkout, although it never hurts to check that your 15% off is switched to “on”. See Military and First Responder Terms HERE.

To apply your Sweat Collective offer of 25% off online, you need to have been approved through the online application. Once you have completed the digital form, we’ll get back to you within 10 business days. For more information on our Sweat Collective offer and to apply, visit HERE.

If you are already a member, sign in to your lululemon account using our website or app (iOS). Make sure you’re using the same account you used to get verified. You should have received an email with your code to use when shopping online. When you’re ready to checkout, to apply your offer enter the code into the “promo code” box on step 2 of checkout. As a reminder, your Sweat Collective offer can be used on purchases for yourself. See Sweat Collective Terms HERE.

If you're having second thoughts about your product, you have 30 days from the purchase date to return it. To be eligible for a return, product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. Shoes must be in the box and accompanied by proof of purchase. Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. To learn more, visit our Return Policy page.

For lululemon Membership, see additional terms and conditions.

Returns are free and can be made in person or by mail within 30 days of the purchase date. Please note that exchanges can only be completed in store and not by mail with the GEC. 

To set up an online return, check out our self-serve option by clicking HERE and sign into your lululemon account. Don’t have an account? No problem—you’ll need the order ID located on the packing slip or in your order confirmation email under the “Order Details” section, and the billing email address you used to place your order.  

Once you’re signed in, you’ll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet that’s closest to you. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by email—you’ll need that number to track the status of your return.

To complete a return or exchange in store, find your closest store location HERE. Be sure to bring a copy of your receipt.  

We're processing returns within 3-5 business days once your return reaches our warehouse. To check the status of your return online, click HERE. 

Still need support? Send us an email at GEC@LULULEMON.COM—we’ll need your return ID or order ID, full name, email address, country of residence, and the item(s) that were returned. 

We’re still receiving returns at our warehouse, though your tracking may not reflect this. If your return has been delivered to our warehouse outside of business hours or over the weekend, this may be why you’re seeing ‘Delivery Failed’. Please check your tracking information on the next business day—your accurate tracking information will be reflected at that time.

To review your return status, we encourage you to check HERE.

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. 

Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. 

We're temporarily pressing pause on reviewing quality issues at our Guest Education Centre (GEC) until early 2023—learn more about the pause on Performance Return requests. We’re looking forward to supporting you soon.