FAQ

It's great to see you here.

Our stores are open and our teams would be more than happy to assist you. We've made some updates to our store and online services to ensure the best possible shopping experience—check out our SERVICES space. For the latest on store hours, visit our STORE LOCATOR.

Prefer to shop from home? You'll find our latest product online, and standard shipping is on us (always). Be sure to check our self-service options or FAQ page if any questions are coming up. If you want support with fit or sizing, or need help shopping, our product experts are here to help through our Virtual Shopping Service. While they can't support with questions around returns or existing purchases, they'd be happy to help you shop online.

IN-STORE INQUIRIES

HEMMING
CAN I BUY ONLINE AND PICK UP AT A STORE?
WHAT PAYMENT OPTIONS DO I HAVE?
How can I find out if the product I want is available in my local store?
When will in-store events be back up and running?
Are studios at the experiential stores open?
Do I have to wear a mask in lululemon stores?

ORDERING

How can I cancel my order?
CHECK ORDER STATUS
FEES AND TIMING
TRACKING/MISSING A PACKAGE
WHERE CAN I FIND MY IN-STORE AND ONLINE PURCHASE HISTORY?
I’M LOOKING TO EDIT THE ADDRESS ON MY ORDER.
MY ORDER HAS SHIPPED BUT SEEMS TO BE DELAYED.
I'M PURCHASING A GIFT. CAN I GET A GIFT BOX?
CAN I USE MY MILITARY AND FIRST RESPONDER OFFER ONLINE?
AS A SWEAT COLLECTIVE MEMBER, HOW I CAN USE MY OFFER ONLINE?

RETURNS

HOW DO I RETURN MY ORDER?
RETURN POLICIES
WHEN WILL MY RETURN BE PROCESSED?
THE RETURN TRACKING NUMBER FOR MY ORDER SAYS DELIVERY FAILED. WHAT DOES THIS MEAN?
CAN I RETURN ITEMS IN STORE?