COVID-19 FAQ

Buy Online, Pick Up at Store orders are available at select stores. Learn more about our contactless, same-day pickup here.

We're gradually welcoming our guests back to stores, where permitted by local government and public health authorities. To find out about our latest openings and store hours, click here.

At the moment, our Lincoln Park location is the only store with reopened studios. You can learn more HERE.

We know things won’t quite be the same, but we’re committed to giving you the store experience you know and love while practicing physical distancing and prioritizing our guests’ and employees’ health and safety. The wellbeing of our guests, partners and teams remains our top priority. With this in mind, we’re putting increased health and safety measures into place, including:

• Masks are highly encouraged in our stores, even for those who are fully vaccinated. If you’re in an area with a mask mandate, we’re asking all guests to wear one as stated by local mandates. Need a mask when shopping in store? Don’t worry, we’ll have one for you.
• Our store teams will be wearing face coverings and have daily health screenings.
• High touch surfaces will be thoroughly cleaned every hour as part of our enhanced daily sanitizing.
• Hand sanitizer will be readily available for you.
• We’re ensuring physical distancing can be maintained by managing store occupancy and updating store layouts.
• While we'd prefer electronic payments (think cards or digital wallets) and tap is best, we're now accepting cash at our stores.
• We have express returns and exchanges to save time in the store.

We’re also offering some services at the door. Chat with your local store to learn more about what they’re offering—we’re here to support you. For alternative ways to shop with us, visit our SERVICES SPACE.

We’re following guidance from local government and public health authorities. As things will be continually evolving, check the Store Locator for the most up to date information and current store hours. 

We prefer contactless tap payments like credit and debit cards or ApplePay. Check in with your financial institution so your digital wallets are ready to go!

While tap is best, we're now accepting cash at our stores. And you’ll still be able to redeem any gift cards you’ve been holding on to.

We've got your back and have a few options to make sure you can still return your gear. For online orders, you're more than welcome to head to our website, and set up a return by logging into your account. If this gear was purchased in-store, feel free to reach out to one of our educators at the Guest Education Centre or send a private message through our social channels. Our in-store teams will also be more than happy to lend a hand if you prefer to wait until they re-open.

Absolutely—our online store is always open for you to shop whenever you’d like. The Guest Education Centre is here to help if any questions come up.  Alternatively, you can shop face to face with a team member through our video chat service. Book an appointment here to receive product recommendations, sizing and fit support.

The Double Strap Face Mask is a non-medical grade face covering with a breathability focus, not for particle filtration performance. We recognize that it isn’t a substitute for social distancing, proper hand sanitization and other COVID-19 safety precautions.

Due to the close-to-the-body nature of masks, the lululemon Double Strap Face Mask can’t be tried on and is final sale. If you’re having issues with your mask, connect with us at the GEC.

Visit the website or app and select the gear you want (including size and colour). On the website, under "Add to Bag", click on "Check All Store Inventory" to see if it's available near you. On the app, you'll see the option to "Pick up today" if it's available closeby.

Your hemming will be available once your local store is open again—until then, it's safe with our store team/hemming partner. If you're no longer able to get to the store where you dropped off your gear, the store team will gladly ship it to you.

No. This discount is available in-store and through our virtual shopping experience, for in the moment purchases only—our store and video chat teams can't offer price adjustments. To use your discount, you’ll need to show a valid government ID at the time of purchase. For more information on our Military and First Responders discount, see our FAQ page here: https://info.lululemon.com/help/military-military-spouses-and-first-responders

At this time, the discount is available in-store only.

To have your Sweat Collective discount applied online, you'll need to start an online application. Please sign up here: https://tools.lllapps.com/sc. Keep in mind, once you've completed and submitted your application, it can take up to 5 business days to hear back about your Sweat Collective status. So stay tuned to your inbox!

We’re taking a lot of considerations into account to make sure we’re doing right by our collective, and all decisions are being made with the safety of our teams, guests, and communities at the centre. This includes continuing to pause on all in-store classes and events for the foreseeable future.

To cut down on wait times, we’ve introduced a virtual waitlist for our store guests so you won’t have to wait in a physical line. Sign up when you get to the store, and we’ll text you when it’s your time to shop.

We’re doing our very best to give you the store experience you know and love while practicing physical distancing and prioritizing our guests’ and employees’ health and safety. Because of this, we have lower store capacity. While there are longer wait times at some stores, the virtual waitlist will hold your spot so you can avoid spending time in line.

To get your name on the list, stop by the store. You’ll see a sign with a QR code—give it a scan by opening the camera on your phone and holding it up to the code. Your browser window should open up automatically and guide you through a few quick steps. Alternatively, you can sign up with an educator outside of the store.

The wellbeing of our guests, teams and communities remains our top priority. Masks are highly encouraged in our stores, even for those who are fully vaccinated. If you’re in an area with a mask mandate, we’re asking all guests to wear one as stated by local mandates. Need a mask when shopping in store? Don’t worry, we’ll have one for you.

For alternative ways to shop with us, visit our Services Space. Prefer shopping from home? You’ll find our latest gear online—and as always, standard shipping is on us. Our Guest Education Centre and digital teams are looking forward to supporting you with any questions about orders or returns.

Connect with your local store—check out the Store Locator for hours and contact information.

Our online store is always open for you to shop whenever you'd like. That said, as we focus on keeping our people, guests, and community safe, we're taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays.

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to the GEC within 60-minutes of placing an order. Keep in mind—due to system changes behind the scenes, wait times are longer than normal through live chat, phone and email, and you may not be able to reach us within the cancellation window.

Can’t cancel? Don’t sweat it—you can set up a free online return here once your order has been received. To review your Order Status, click here.

Please allow 1-2 business days for us to process your order and get it on its way to you. Because of high volume and measures to keep their people and communities safe, Canada Post and Fedex are experiencing delivery delays across the country. Keep an eye on your order’s progress by clicking here.

Only our stores have access to in-store purchase history at this time.

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through FedEx. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Give us a call at 1.877.263.9300 or start a chat with us. For information on our Guest Education Center (GEC) hours of operation, check out our Contact Us page here to learn more. 

Canada Post and Fedex are processing and delivering much higher than normal volume, and have also implemented measures to keep their people and communities safe. This is contributing to delivery delays across the country. Keep an eye on your tracking to follow your order’s progress.

We're processing returns within 3-5 business days once your return reaches our warehouse.

As we focus on keeping our people, guests, and community safe, we're taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays to return processing. If you haven't heard back from us about your refund within 3-5 business days from the time your package reaches our warehouse, give us a call at 1.877.263.9300 or start a chat with us. For information on our Guest Education Center (GEC) hours of operation, check out our Contact Us page here to learn more. 

To view your return status, we encourage you to check here.

We ask that you hang onto your item and reach back out to us at a later time. We're grateful for your patience.

We're still receiving returns at our warehouse, though your tracking may not reflect this. If you haven't heard back from us about your refund within 3-5 business days from the time your package reaches our warehouse please contact the Guest Education Centre. For information on our Guest Education Center (GEC) hours of operation, check out our Contact Us page here to learn more. 

To view your return status, we encourage you to check here.

Yes! We can accept returns for items bought online or in-store in our stores once they're open (as long as they weren't final sale). Just bring proof of payment along, and make sure your items are unwashed and unworn, with tags attached, and that they fall within our return policy timelines. Keep in mind, exchanges can only be done in-store.

We’ve expedited our returns and exchanges process to speed things along. If you’re visiting a store to make a return, check in with our store team at the door and let them know why you’re there. In some cases, we may be able to process your return without having you wait or join the virtual queue.