FAQ

Your gear should never get in the way and that’s why we offer hemming at all our store locations—no tags or receipt required. To learn more about our complimentary hemming service, head HERE.

Buy Online, Pick Up at Store and Curbside Pick Up orders are available at select locations. Learn more about our buy online, pick up at store option HERE and our contact-free curbside pick up HERE. For more information on store and online services, check out our SERVICES.

We accept cash at our stores (along with other forms of payment shared HERE). For guests shopping online, we now offer interest-free payment plans with Afterpay across North America and Klarna in all US stores. Learn more about pacing your payments with Afterpay HERE.

Visit the website or app and select the gear you want (including size and colour). On the website, under "Add to Bag", click on "Check All Store Inventory" to see if it's available near you. On the app, you'll see the option to "Pick up today" if it's available closeby.

We’re taking a lot of considerations into account to make sure we’re doing right by our collective, and all decisions are being made with the safety of our teams, guests, and communities at the centre. This includes continuing to pause on all in-store classes and events for the foreseeable future.

At the moment, our Lincoln Park location is the only store with reopened studios. You can learn more HERE.

The wellbeing of our guests, teams and communities remains our top priority. Masks are highly encouraged in our stores, even for those who are fully vaccinated. If you’re in an area with a mask mandate, we’re asking all guests to wear one as stated by local mandates. Need a mask when shopping in store? Don’t worry, we’ll have one for you.

For alternative ways to shop with us, visit our Services Space. Prefer shopping from home? You’ll find our latest gear online—and as always, standard shipping is on us. Our Guest Education Centre and digital teams are looking forward to supporting you with any questions about orders or returns.

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to the GEC within 60-minutes of placing an order.

Due to higher than normal volume, our wait and response times are longer than normal through live chat, phone, and email. You may not be able to reach us within the cancellation window.

Can’t cancel? Don’t sweat it—you can set up a free online return HERE once your order has been received. To review your Order Status, click HERE.houghts about your gear? Don’t sweat it—you can set up a free online return HERE once your order has been received.

Once your order ships, we’ll email your tracking information so you can follow along. To review your order or return status, click HERE.

Once your order ships, we'll email your tracking information so you can follow along. For more details on our shipping fees and timelines, click HERE.

Our GEC is here to help. Reach out to us with your order and tracking ID, full name, email address, shipping address, courier name, the date it was shipped, and the missing item(s) from your order.

For our GEC hours of operation and contact information, click HERE.

Need help remembering a purchase you made? We've got you covered. Our guest profile system links your in store and online profiles together, so your purchase history lives in one place.

To view your purchase history, head over to the “My Closet” section of your online profile. Keep in mind that an email address is required for all guest profiles.

Having troubles? Our teams can help. Reach out to the GEC by visiting our Contact Us page HERE.

We’ve temporarily paused on order cancellation and address update requests and are unable to edit orders once they’ve been placed. Our teams can help if you have any pressing questions—reach out to the GEC by visiting our Contact Us page HERE.

Canada Post and FedEx are processing and delivering much higher than normal volume. Keep an eye on your tracking to follow your order’s progress. We want to ensure you receive your gear—if an item is out of stock in our warehouse, we’ll ship it from another warehouse, store location, or from multiple locations. Due to severe winter weather across eastern North America, you may experience delays in orders shipping to and from the east coast. We’ve adjusted our standard shipping timeline to 2-9 business days. We’re working hard to get your order to you as quickly as possible. For more information, visit our website by clicking HERE.

This year, we will not be offering holiday gift boxes in store as we continue to establish our long-term approach to packaging in support of our IMPACT AGENDA.

We’re grateful every day for those who serve our country and keep us safe and healthy. In honour of your support, we offer 15% off to verified Military members and First Responders in North America. Your 15% off applies on purchases online and in-store, and is valid on lululemon gear only for yourself. For more information on our Military and First Responder offer and to verify before you shop online or in-store, visit HERE.

Once verified, sign in to your lululemon account using our website or app (iOS). Make sure you’re using the same account you used to get verified. We’ll apply your 15% off automatically at checkout, although it never hurts to check that your 15% off is switched to “on”. See Military and First Responder Terms HERE.

To apply your Sweat Collective offer of 25% off online, you need to have been approved through the online application. Once you have completed the digital form, we’ll get back to you within 10 business days. For more information on our Sweat Collective offer and to apply, visit HERE.

If you are already a member, sign in to your lululemon account using our website or app (iOS). Make sure you’re using the same account you used to get verified. You should have received an email with your code to use when shopping online. When you’re ready to checkout, to apply your offer enter the code into the “promo code” box on step 2 of checkout. As a reminder, your Sweat Collective offer can be used on purchases for yourself. See Sweat Collective Terms HERE.

Returns are free and can be completed in store or online. If you make a purchase between October 21 and December 24, you have until January 23 to make a return or exchange. Please note that exchanges can only be completed in store and not by mail with the GEC. To setup an online return, check out our self-serve option by clicking HERE.

In order to complete a return, please ensure your items are unworn and unwashed, with the tags still attached. Keep in mind that gift cards and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. To learn more about our return policy, click HERE.

We're processing online returns within 3-5 business days once your return reaches our warehouse. Store returns will also be processed in 3-5 business days. To check the status of your return online, click HERE. For further assistance, visit our FAQ page and self-serve options, as your questions may be answered there.

Still need support? Send us an email at gec@lululemon.com—we’ll need your Return ID or Order ID, full name, email address, country of residence, and the item(s) that were returned.

We’re still receiving returns at our warehouse, though your tracking may not reflect this. If your return has been delivered to our warehouse outside of business hours or over the weekend, this may be why you’re seeing ‘Delivery Failed’. Please check your tracking information on the next business day—your accurate tracking information will be reflected at that time.

To review your return status, we encourage you to check HERE.

Yes! To complete a return or exchange in store, find your closest store location HERE. Keep in mind that exchanges can only be completed in store and not online with our GEC. Please note that gift cards and all gear purchased from our We Made Too Much section is final sale and cannot be exchanged or returned.

When you visit us in store, be sure to bring your proof of payment along, ensure your items are unworn and unwashed with the tags attached, and that they fall within our return policy timeline