COVID-19 FAQ

It's great to see you here (and we’re excited to welcome you back).

People first. The safety and wellbeing of our guests, partners, and teams is our top priority—always. We're welcoming our guests back to stores, where permitted by local government and public health authorities.

We’re closely monitoring the changing landscape of COVID-19 so we can make the best decisions possible to support our people. Learn more about our approach to reopening stores here. For the latest on store hours, visit our Store Locator.

Prefer to shop from home? You'll find our latest product online, and our standard shipping is on us (always). Our Guest Education Centre and digital teams are looking forward to supporting you with any questions about orders or returns.

If you want support with fit or sizing, or need help shopping, our digital educators are here to help: Visit virtual shopping. While they can't support with questions around returns or existing purchases, they'd be happy to help you shop online.

We've made some updates to our in-store services to make sure you have the best shopping experience possible when you visit us. Check out The Services Space here

Reopening of our stores

Can I buy online and pick up at a store?
Are your stores open? How do I find out about my local store?
What health and safety measures have you adopted? How will the in-store experience look and feel different? 
How are you choosing which stores open/which stay closed?
Can I use cash to pay for my order? How can I pay? 
My local store is closed. How can I return my gear?
My local store is closed. Can I shop online?
Are lululemon masks medical grade?
Can I return my mask if I don’t like the fit?
I still have questions.

IN-STORE INQUIRIES

How can I find out if the product I want is available in my local store?
I dropped my gear off at a lululemon store for hemming. When can I pick this up?
I bought my items online—can I get a price adjustment in-store to apply my Military/First Responders discount?
CAN I USE MY IN-STORE MILITARY/FIRST RESPONDERS DISCOUNT ONLINE?
I am part of the Sweat Collective and was wondering how I can use my discount online?
When will in-store events be back up and running?
Do I have to wait in line when I go to a store?
How to do I sign up for the virtual waitlist?
Do I have to wear a mask in lululemon stores?

ORDERING

Can I still make an order online?
How can I cancel my order?
Have the shipping times for online orders changed?
Are you able to access my in-store purchase history?
I’m looking to edit the address on my order.
My order has shipped but seems to be delayed.

RETURNS

When will my return be processed?
My local courier isn't accepting packages. How can I return my product?
The return tracking number for my order says delivery failed. What does this mean?
CAN I RETURN ITEMS IN STORE?