Buy Online, Pick Up at Store

Buy Online, Pick Up at Store is currently limited to product available in participating, select locations and is subject to change. If you know you want to pick up your gear from a specific location, choose the store first and only shop what’s available at your location. You can also shop as usual and use the “Check Store Availability” feature on the product page to see if your item’s available.

We’ll pre-authorize your credit card when you complete your order online, but we won’t process the payment until you pick up your order. If you decide not to pick up your gear, the pre-authorization will drop in 7-10 business days.

You can pick up your order with a piece of government ID that matches the order or use your email confirmation. Sending a friend? No problem, just forward them your confirmation email and have them show it to an educator at the store.

You’ll get a confirmation email when your order is ready for pickup. Due to COVID-19, select stores are operating with limited hours and others are available for at-door pickup orders only.

For stores where in-store shopping is available: You can pick up your order at any time the store is open.

For stores that are open for at-door pickup orders only: You can pick up your order between 12-4 PM local time only. Give the store a call when you arrive and they’ll be right out with your order.

When you arrive, let an educator know you’re picking up an online order and they’ll take care of you from there. Heads up—if you don’t pick up your order by the end of the following day, it will be cancelled by the store.

After you’ve received your pickup confirmation email, you’ll have until the store closes the following day to pick up your order. The specific date will be listed in your email once your order is ready for pickup.

Orders can’t be edited once they’ve been placed, but you can cancel your order anytime by giving the store a call at the number listed in your pickup email. Your order will also be cancelled automatically if you haven’t picked it up by store close the day after you get your pickup email.

You can place one order that contains both Buy Online, Pick Up at Store items and items you want shipped. However, your order can only contain items from a single store to pick up from. If you want to pick up from multiple stores, you’ll have to place separate orders.

Items purchased online and picked up in a store are subject to the same return policy as all other lululemon products. Heads up—final sale items can’t be returned once a purchase is complete. This includes gift cards, face masks, and all items purchased from our We Made Too Much section.