Quality Promise


Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product.

If our product doesn't perform for you, we'll take it back.

While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime, and as a result our Quality Promise cannot be applied to any item purchased through Like New.

Woman cutting black fabric
Fabric: Passionate Innovation

Choosing the right fabric for the ways you like to sweat is everything to us. When the right fabric doesn’t exist, we create it.

Man doing a chin up in blue shirt
Performance: Listening to Learn

We’ll never be done listening to athletes and yogis like you; since 1998, you’ve been helping us create gear that seriously performs in sweaty situations. You show us where we can make meaningful changes and you’re the first to offer up a high-five when we solve a problem. 

Woman sewing at sewing machine
Craftsmanship: Mindful Intention

It takes hundreds of hours of meticulous tailoring to create a piece of gear that fits and performs so well that it almost feels like you’re wearing nothing at all. Every single detail, from how our gear wicks sweat from your skin to how we’ll get seams out of your way is thought through with relentless attention. There aren’t any shortcuts and we wouldn’t have it any other way.

If our product doesn’t perform for you we’ll take it back.

Guest Education Center educator at desk on phone with guest
Find out More

By live chat or calling our Guest Education Centre, or dropping in to one of our stores.