Receipts and Refunds

Gift Receipts

Gift receipts are available for all online orders. To create a gift receipt, head to your order details page—you can find it by tracking your order as soon as it has shipped from our distribution centre.

Gift receipts enable the recipient to make an in-store exchange or receive a refund in the form of a lululemon gift card (in-store and online). Gift receipt returns are subject to lululemon’s return policy.

Refund Timing

When we receive and process your package at our warehouse, we’ll refund you within 3-10 business days and email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. 

*Note: If you paid with a prepaid credit card and no longer have the card, contact the GUEST EDUCATION CENTRE to initiate the return. Otherwise, the balance will be put back onto the prepaid card.