RETURNS & EXCHANGES
If you're having second thoughts about your gear, and looking to make a return or exchange, breathe easy. Our extended holiday return policy is now in effect—any items purchased between October 16 and December 24 can be returned until January 23. For an exchange, please visit your local lululemon store while returns can be made online by mail or in person at your CLOSEST STORE LOCATION not including lululemon outlet stores.
THE FINE PRINT
Product must be unworn and unwashed, with the hang tags attached, if applicable, in original packaging, and accompanied by proof of purchase. Keep in mind some items, like gift cards, face masks, and, except as detailed below, product from “We Made Too Much” is final sale and can't be returned or exchanged. Refunds will only be applied to the original form of card payment, to a lululemon gift card, or in accordance with applicable local laws.
Members can make in-store exchanges or return sale items for a lululemon gift card—join LULULEMON MEMBERSHIP to get started.
OUR FOOTWEAR POLICY
If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date (shoes must be in the box and accompanied by proof of purchase).
TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at lululemon’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a lululemon gift card or in accordance with applicable local laws.
Be sure to check our SELF-SERVICE RETURN OPTIONS if any questions come up. The answers to your questions are just a click away.
Except as noted otherwise, proof of purchase is required for all returns. Proof of purchase is acceptable through the original order’s packing slip, paper or online receipt, delivery confirmation, or your profile purchase history (for lululemon Members).
If you’d like to return an item, but don’t have proof of purchase, you may be asked to provide personal information in the form of an ID, such as a federal or state/province-issued photo ID (e.g. driver’s license, military ID and passports). For a complete list of acceptable forms of ID, see the list below. Refunds will be applied to a lululemon gift card or in accordance with applicable law.
Acceptable forms of ID include:
Your information will be collected and used for the purpose of fraud detection and making return authorization decisions. This data is transferred to and accessible by lululemon’s third-party return verification system.
Gift cards (to the extent permitted by applicable law), face masks, and all items from “We Made Too Much”* are final sale. Swimwear can only be returned if unused with the hygienic liner intact. Underwear can only be returned if unused and still in its original packaging.
*See additional terms and conditions for Membership HERE.
If you’re looking for a refund to your original method of payment, follow these easy steps. Head to the RETURNS PAGE to start a return and print your shipping label.
If you can’t get to a FedEx Ground or USPS post office, send us an email at GEC@LULULEMON.COM. We’ll need your order ID, full name, email address, country of residence, and the item(s) you're looking to return.
If your Like New item doesn’t meet your expectations in any way, you can return it online within 30 days. Visit the LIKE NEW RETURNS PORTAL where you’ll be prompted to enter your full name and order ID (shown on your order confirmation) to receive a return authorization number and return instructions. You’re responsible for return shipping costs. For more information, head to the LIKE NEW FAQ.
Yes. If you bought your product on one of our North American lululemon websites, you can return the item(s) to a LOCAL STORE in the country of purchase. Be sure to bring proof of purchase for your return. If you don’t have your proof of purchase, we’ll search your guest profile or ask for an acceptable form of ID. Please note that we can’t process returns at factory outlet stores.
We're unable to process refunds to PayPal in our stores but can apply a credit to a gift card or in accordance with applicable local laws.
Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. Once processed, you can expect to see this reflected on your statement within 3-10 business days.
Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
Fast-Track Returns are currently unavailable. Visit our Membership page for the latest lululemon Membership benefits and updates.
If you’re looking to exchange an item purchased online or in store, head to your CLOSEST STORE LOCATION. Keep in mind, exchanges can only be completed in-store, not online.
Items purchased in the US or Canada can be exchanged or returned for credit on a lululemon gift card in any North American lululemon store, excluding lululemon factory outlet stores (or returned for credit on a lululemon gift card by mail within the country of purchase). The item(s) you return will be valued in the currency of the country processing the exchange and subject to local sales tax rates. Like New items purchased in the US can't be returned or exchanged in Canada.
If you're looking to return a gift, you can set up a FREE RETURN ONLINE with the order ID shown on the packing slip, in your order confirmation email, on the gift receipt, or find your CLOSEST STORE LOCATION to return the item for credit on a lululemon gift card. Keep in mind, exchanges can only be completed in-store, not online.
Still need support? Email us at GEC@LULULEMON.COM. We’ll need your order ID, full name, email address, country of residence, and the item(s) you're looking to return.
We’d love to hear more about what’s happening with your item. Head over to our PERFORMANCE RETURN PAGE and fill out the form so we can assess your item or visit one of our stores.