If you're looking to make a return, breathe easy. Returns are free and can be done in person or by mail. Keep in mind: gift cards and gear from our We Made Too Much section are final sale and cannot be returned or exchanged.
Looking to return Like New Product? This process looks a little different! We are not currently accepting Like New returns in store. You will need to visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. You are responsible for return shipping costs.
The answers to your questions are just a click away.
If you’re returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. Please note that you’ll need to be logged into your lululemon account before starting this process.
Head to the returns page to start the process and follow these easy steps.
Fast Track returns are not possible for Like New product.
In order to receive a Fast Track Refund, please ensure you’re only returning 3 items or less. Please keep in mind that you’ll have to create a lululemon account if you don’t already have one (you can create an account HERE: https://shop.lululemon.com/account/login). To start the process, ensure that you’re logged into your account. For further support, you can reach out to the GUEST EDUCATION CENTRE.
No–at this time, we’re only able to process a Fast Track Refund through FedEx or USPS.
No—we’re currently only able to process a Fast Track Refund to a lululemon e-gift card.
Yes. If you make a purchase between October 21 and December 24, good news—you have until January 23 to make a return. Keep in mind, exchanges can only be done in store.
This year, we will not be offering holiday gift boxes in store as we continue to establish our long-term approach to packaging in support of our Impact Agenda.
Yes. If you're having second thoughts about your gear, and your purchase was made within 30 days, we can return it. Please note that our extended holiday return policy is now in effect—any items purchased between October 21 and December 24 can be returned until January 23. Don’t forget, we’ll need your items to be unwashed and unworn, with the hangtag still attached along with your proof of purchase. Keep in mind that gift cards and We Made Too Much items cannot be exchanged or returned.
If you’re looking for a refund to your original method of payment and returning more than 3 items in your order, follow these easy steps. Head to the RETURNS PAGE to start a return and print your shipping label.
If you can’t get to a post office, connect with us at the GUEST EDUCATION CENTRE and we’ll help.
Looking to speed up the return process? If you’re returning less than 3 items and wanting a refund to a lululemon e-gift card, it might be possible to receive your refund when dropping your return at FedEx. To learn more, check out “How can I receive my Fast Track Return?” listed under FAST TRACK REFUND.
Yes. If you bought your gear on one of our North American lululemon sites, you can take it back to any North American lululemon store. The exception is Like New returns, which we are not able to accept in-store at this time. We can’t process returns at factory outlet stores.
We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
If you’re looking to exchange an item purchased online or in store, head to your closest lululemon location—our in store Educators would be happy to help. Keep in mind, exchanges can only be completed in store and not online with our GEC.
Find your closest store location HERE or set up a free online return with us. Please note that gift cards and all gear purchased from our We Made Too Much section is final sale and cannot be exchanged or returned.
Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). Keep in mind that the items you bring back will be valued in the currency of the country processing the return.
We’re temporarily pressing pause on reviewing Performance Return Requests at our Guest Education Centre (GEC) until February 2022. Stay tuned for additional information in January 2022.
For in the moment support with any quality concerns you have with your gear, visit your local store and speak with an Educator.
We’d love to see how we can help. Set up a free return online or find your closest store location. Please note that gift cards and all gear purchased from our We Made Too Much section is final sale and cannot be exchanged or returned. Keep in mind, exchanges can only be completed in store and not online with our GEC. We'll need your items to be unwashed and unworn, with the hangtag still attached. Please have your gift receipt ready.
Due to higher than normal volume, our wait and response times are longer than normal through live chat, phone, and email. For non-urgent inquiries, feel free to email us at email@example.com and we’ll get back to you within 3-5 business days. Have a time-sensitive question? Check out our live chat to connect with an Educator.
Yes. Swimwear must be returned with hygienic liner intact.
Gift cards and all items from 'we made too much' are final sale.
If your Like New product doesn’t meet your expectations in any way, you can return it online within 30 days. Visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. You are responsible for return shipping costs. For more information, head to the Like New FAQ.