holiday alert: if you made your purchase between November 3 and December 24 we’ve got some good news! You’ve got until January 23 to make a return. Don’t you just love the holidays!
Not quite right? If you're looking to make a return, breathe easy. Returns are free and can be done in person or by mail. Final sale items like underwear, water bottles + We Made Too Much gear are yours for keeps.
To make an online return, follow these easy steps:
Yes. Online merchandise may be returned to any lululemon or ivivva store. Sorry, we can’t process returns at factory outlet stores.
While we cannot offer exchanges or returns on single items within the bundle, full refunds are available upon return of the entire bundle.
We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
All exchanges need to be handled in store. We cannot process exchanges by mail.
No, we do not offer price adjustments.
Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.
Yes. Items must be unwashed and unworn with the hangtag attached and accompanied by proof of payment.
You must also create your return authorization within 30 days of receiving your order, or 30 days from your in-store purchase date.
Yes. Swimwear must be returned with hygienic liner intact.
Underwear, water bottles, gift cards and all items from 'we made too much' are final sale.