Return Policies

If you're looking to make a return, breathe easy. Returns are free and can be done in person or by mail. Keep in mind: gift cards and gear from our We Made Too Much section are final sale and cannot be returned or exchanged.

Looking to return Like New Product? This process looks a little different! We are not currently accepting Like New returns in store. You will need to visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. You are responsible for return shipping costs.

The answers to your questions are just a click away.

FAQ

Fast Track Refund

How can I receive my Fast Track Return?
I’m not seeing the option for a Fast Track Refund on my account.
Can I receive a UPS label for a Fast Track Refund?
Can I receive a Fast Track Refund to my original method of payment?

HOLIDAY

Do you have a holiday return policy?
I'm purchasing a gift. Can I get a gift box?
Are there conditions for returns and exchanges?

RETURNS & EXCHANGES

How can I make an online return?
Can I make a return in person for an online purchase?
I paid using PayPal—how can I get a refund in-store?
How can I exchange an item?
HOW DO EXCHANGES WORK IF I BOUGHT MY ORDER IN ONE COUNTRY AND I AM RETURNING IT IN ANOTHER COUNTRY?
How can I return an item that doesn’t meet your quality promise?
I want to return or exchange a gift.
Can I return swimwear?
What items are final sale?
What if my return doesn’t meet these requirements?

Like New

HOW CAN I RETURN A “LIKE NEW” PURCHASE?