Return Policies

If you’re returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. Please note that you’ll need to be logged into your lululemon account before starting this process.

Head to the returns page to start the process and follow these easy steps.

1. Login to your lululemon account and select the Fast Track Return option. From here, please select your return shipping label.
2. Place your item(s) in the reusable shipping bag or box. (Remember this must be 3 items or less to receive the Fast Track Refund.)
3. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible. (If you’re using USPS, you can use your mobile code).
4. Drop your package off at FedEx or USPS to be scanned by the courier for a Fast Track Refund.
5. Just like magic, a lululemon e-gift card will arrive in your inbox within the next 2 hours.  Our gift cards are good to use in store or online; they also never expire or depreciate and are final sale.

Fast Track returns are not possible for Like New product.

In order to receive a Fast Track Refund, please ensure you’re only returning 3 items or less. Please keep in mind that you’ll have to create a lululemon account if you don’t already have one (you can create an account HERE. To start the process, ensure that you’re logged into your account. For further support, you can reach out to the GUEST EDUCATION CENTRE. 

No–at this time, we’re only able to process a Fast Track Refund through FedEx or USPS.

No—we’re currently only able to process a Fast Track Refund to a lululemon e-gift card.

If you're having second thoughts about your gear, and your purchase was made within 30 days, we can return it. Product must be unworn and unwashed, with the hang tags attached, and accompanied by proof of purchase. Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged.

If you’ve tested out your shoes and they’re not working for you, we’re happy to provide a full refund or exchange within 30 days of the original purchase date. Shoes must be in the box and accompanied by proof of purchase.  

For lululemon Membership, see additional terms and conditions HERE. 

If you’re looking for a refund to your original method of payment and returning more than 3 items in your order, follow these easy steps. Head to the RETURNS PAGE to start a return and print your shipping label.

• If you have a profile, sign in. If not, enter your order ID and email address.
  

• Once you’re signed in, you’ll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet that’s closest to you.

• When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by email—you’ll need that number to track the status of your return.
  

• Place your item(s) in the reusable shipping bag or box.

• Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible.
  

• If you live in Canada, find a FedEx Ground location. For those living in the US, find a FedEx Ground location or a USPS and drop off your package.

• We’ll refund you within 3-5 business days of receiving your package at our warehouse and send you an email when this transaction has taken place. 
  

If you can’t get to a FedEx Ground or USPS post office, send us an email at GEC@LULULEMON.COM—we’ll need your order ID, full name, email address, country of residence, and the item(s) you're looking to return.

Looking to speed up the return process? If you’re returning less than 3 items and want a refund to a lululemon e-gift card, it might be possible to receive your refund when dropping your return at FedEx. To learn more, check out “How can I receive my Fast Track Return?” listed under FAST TRACK REFUND.

Yes. If you bought your gear on one of our North American lululemon websites, you can take it back to any North American lululemon store. Please note, we can’t process returns at factory outlet stores. Find your closest store location HERE.

We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.

If you’re looking to exchange an item purchased online or in store, head to your closest lululemon location—our in-store Educators would be happy to help. Keep in mind, exchanges can only be completed in store and not online with our GEC. Find your closest store location HERE. 

Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). Keep in mind that the items you bring back will be valued in the currency of the country processing the return.

If you're looking to return a gift, you can set up a FREE RETURN ONLINE with the order ID located on the packing slip, in your order confirmation email, or on the gift receipt, or find your CLOSEST STORE LOCATION to be credited onto a gift card. Keep in mind, exchanges can only be completed in store and not online with our GEC. 

Still need support? Send us an email at GEC@LULULEMON.COM—we’ll need your order ID, full name, email address, country of residence, and the item(s) you're looking to return.  

Yes. Swimwear must be returned with hygienic liner intact. Gift cards, face masks, and all items from 'We Made Too Much' are final sale.

For Membership, see additional terms and conditions HERE. 

We're temporarily pressing pause on reviewing quality issues at our Guest Education Centre (GEC) until early 2023—learn more about the pause on Performance Return requests. We’re looking forward to supporting you soon.

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. 

Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. 

If your Like New product doesn’t meet your expectations in any way, you can return it online within 30 days. Visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. You are responsible for return shipping costs. For more information, head to the Like New FAQ.