Return Policies

RETURNS & EXCHANGES
If you're having second thoughts about your gear and looking to make a return or exchange, breathe easy. Purchases made within 30 days can be returned or exchanged, subject to the terms and conditions below. For an exchange, please visit your local lululemon store. Returns can be made online by mail or in person at your CLOSEST STORE LOCATION but can’t be processed at lululemon outlet stores.

THE FINE PRINT
Product must be unworn and unwashed, with the hang tags attached, if applicable, in original packaging, and accompanied by proof of purchase. Keep in mind some items, like gift cards, face masks, and, except as detailed below, product from “We Made Too Much” is final sale and can't be returned or exchanged. Refunds will only be applied to the original form of card payment, to a lululemon gift card, or in accordance with applicable local laws.

Members can make in-store exchanges or return sale items for a lululemon gift card—join LULULEMON MEMBERSHIP to get started.

OUR FOOTWEAR POLICY
If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date (shoes must be in the box and accompanied by proof of purchase).

TERMS & CONDITIONS
All returns are handled on a case-by-case basis and ultimately at lululemon’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a lululemon gift card or in accordance with applicable local laws.

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. lululemon's practices relating to collection, use, and sharing of such personal information are further detailed in our PRIVACY POLICY.

lululemon’s full terms and conditions are available HERE, including lululemon Membership.

Be sure to check our SELF-SERVICE RETURN OPTIONS if any questions come up. The answers to your questions are just a click away.

FAQ

RETURNS & EXCHANGES

WHAT PROOF OF PURCHASE IS REQUIRED FOR A RETURN?
WHAT ITEMS ARE FINAL SALE?
HOW CAN I MAKE AN ONLINE RETURN AND RETURN A "LIKE NEW" PURCHASE?
CAN I MAKE A RETURN IN-PERSON FOR AN ONLINE PURCHASE?
I PAID USING PAYPAL. HOW CAN I GET A REFUND IN STORE?
WHEN WILL I GET MY ONLINE RETURN REFUND?
HOW CAN I MAKE A FAST-TRACK RETURN?
HOW CAN I EXCHANGE AN ITEM? HOW DOES IT WORK IF I PURCHASED MY ORDER IN ONE COUNTRY BUT I'M RETURNING IT IN ANOTHER COUNTRY?
HOW CAN I RETURN OR EXCHANGE A GIFT?
WHAT SHOULD I DO IF I HAVE A QUALITY ISSUE WITH MY ITEM?