Return Policies

If you’re returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. Please note that you’ll need to be logged into your lululemon account before starting this process.

Head to the returns page to start the process and follow these easy steps.

1. Login to your lululemon account and select the Fast Track Return option. From here, please select your return shipping label.
2. Place your item(s) in the reusable shipping bag or box. (Remember this must be 3 items or less to receive the Fast Track Refund.)
3. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible. (If you’re using USPS, you can use your mobile code).
4. Drop your package off at FedEx or USPS to be scanned by the courier for a Fast Track Refund.
5. Just like magic, a lululemon e-gift card will arrive in your inbox within the next 2 hours.  Our gift cards are good to use in store or online; they also never expire or depreciate and are final sale.

Fast Track returns are not possible for Like New product.

In order to receive a Fast Track Refund, please ensure you’re only returning 3 items or less. Please keep in mind that you’ll have to create a lululemon account if you don’t already have one (you can create an account HERE: https://shop.lululemon.com/account/login). To start the process, ensure that you’re logged into your account. For further support, you can reach out to the GUEST EDUCATION CENTRE. 

No–at this time, we’re only able to process a Fast Track Refund through FedEx or USPS.

No—we’re currently only able to process a Fast Track Refund to a lululemon e-gift card.

You have two options for an online return. If you’re looking for a refund to your original method of payment and returning more than 3 items in your order, follow these easy steps.

Head to the returns page to create your return and print your shipping label. Choose from one of our two return options—return to original method of payment or Fast Track Return. 

1. Place your item(s) in the reusable shipping bag or box
2. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
3. If you live in Canada, find a FedEx Ground location. For those living in the US, find a FedEx Ground location or a USPS and drop off your package
4. We’ll refund you within 3-5 business days of receiving your package and send you an email when this transaction has taken place

If you can’t get to a post office, connect with us at the Guest Education Centre and we’ll help.

If you’re returning less than 3 items and wanting a lululemon e-gift card, please see, “How can I receive my Fast Track Return?”

Yes. If you bought your gear on one of our North American lululemon sites, you can take it back to any North American lululemon store. The exception is Like New returns, which we are not able to accept in-store at this time. We can’t process returns at factory outlet stores.

We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.

All exchanges need to be handled in store. We cannot process exchanges by mail.

Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). Keep in mind that the items you bring back will be valued in the currency of the country processing the return.

Yes. If you're having second thoughts about your gear, and your purchase was made within 30 days, we can return it. Don’t forget, we’ll need your items to be unwashed and unworn, with the hangtag still attached along with your proof of purchase.

We’d love to hear more and see how we can help. Drop into one of OUR STORES FOR A CHAT, or cONNECT WITH US AT THE GEC by Live Chat. We'll need your items to be unwashed and unworn, with the hangtag still attached. Please have your gift receipt at the ready. 

Yes. Swimwear must be returned with hygienic liner intact.

Gift cards and all items from 'we made too much' are final sale.

We’d love to hear more about what’s happening with your item. Drop into one of our stores for a chat, or connect with us at the GEC by Live Chat.

If your Like New product doesn’t meet your expectations in any way, you can return it online within 30 days. Visit the Like New Returns Portal where you will be prompted to enter your name and order ID (it's on your order confirmation) to receive a return authorization number and return instructions. You are responsible for return shipping costs. For more information, head to the Like New FAQ.