Fees and Timing

Shipping timelines reflect total order processing and shipping times. Your gear will be processed and shipped within 1-2 business days of the order date.

Breathe deeply—we have answers to your most pressing shipping questions.

HOW ARE ESTIMATED DELIVERY DATES CALCULATED? 

You'll see an estimated delivery date in Checkout before you place your order, and in your Order Details after you've placed your order. We calculate delivery estimates by taking the estimated shipping date and adding the transit time based on the shipping method you've chosen. Since transit time is calculated using business days, Saturday and Sunday don't count toward the transit time (unless we've specifically offered a weekend delivery during Checkout).

DO YOU SHIP TO P.O. BOXES OR RURAL ZIP CODES?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O. Boxes or rural zip codes—selecting standard shipping is the way to go.

Please note that if you have a US rural address, you’ll be unable to order hazardous materials including aerosols.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

What do I do if my tracking says my order has been delivered and I have not received my package?

Oh no! Please contact us within 30 days of the delivery date so we can investigate further.

Why are there shipping restrictions for my selfcare order?

If you’re located in Hawaii, Alaska, or Puerto Rico, you’ll be unable to order hazardous materials including aerosols. If you’re located anywhere else in North America, all hazardous materials including aerosols are required to be sent by standard ground shipping.

I LIVE IN PUERTO RICO. WHAT IS THE SHIPPING FEE AND WHEN WILL I GET MY ORDER?

If you live in Puerto Rico, shipping is free. You will receive your order 2-7 business days after it leaves our distribution centre.

If you've got more questions, we've got answers. Our GUEST EDUCATION CENTRE can help.